COVID-19 Patient Information

For the latest updates and information please see overview of Coronavirus –

In accordance with advice from NHS England and Public Health England, we have taken the decision to change our appointment system to ensure that we are able to look after our patients in the safest possible way:

We have turned off the patient check in machine and you will be asked a few questions by our reception staff over the telephone or front desk when arranging/arriving for your appointment. 

Please bear with us, as understandably this process will require a little more time and is changing rapidly. It is also important that appointment requests are not abused and that staff are not misled to invite you in for an appointment. The safety of EVERYONE must always be considered.

We will suspend our online access for the booking of future appointments. These appointments will be changed to telephone appointments.

Where necessary we will arrange a telephone or video consultation. Do not attend the surgery unless an agreed appointment time has been given. 

Extended hours appointments at Consett Medical Centre, and Tanfield View Surgery will now be telephone appointments. 

Please don’t contact 111 or the surgery for advice without checking the NHS.UK or GOV.UK websites first where possible.

Do not stockpile medications, this will over burden both practices and pharmacies. Please order your medication in the normal way when you need them. If you need any help setting up online ordering please contact the surgery. The prescription request forms are now in the foyer of the medical centre, we have a post box at both the gate and next door to Boots entrance. 

Follow the Government guidance on social distancing - everyone has to play their part to help others.  

Consider your neighbours and any vulnerable people you might know. There are lots of charities, community groups, and informal teams that are there to help too. 

Food banks are reporting reduced donations due to the strain on essential items, consider if you are able to donate anything. 

Volunteer group

Do you need help with shopping, pet care, medication, food bank access, child supplies, friendly chat? A community lead group has been set up to help you, the group can be found on Facebook or by calling 01207 240156

Dear All

We are aware of posts on social media telling patients to ask for rescue packs.

The advice from the prescribing team is that patients who have not previously had rescue packs should not have them issued for the following reasons:

  • In patients with COVID – 19 infection we are not aware of any evidence of benefit from early prescription of steroids
  • As COVID – 19 is a virus, antibiotics will not be of any benefit.
  • GP practices and pharmacies are already working at capacity, additional requests for prescriptions for the ‘worried well’ cannot be supported.
  • We need to protect the medicines supply chain.
  • The best way for ‘at risk’ patients to protect themselves is to self – isolate as per government guidelines.
  • Patients who develop severe symptoms should use the NHS 111 online coronavirus service.

If you are concerned that the symptoms regarding your asthma or COPD are worsening, please contact the surgery using an e-consultation

If you require a fit note/sick note for your employer, click the click below to complete an isolation note. This can then be emailed to your employer, it also contains information if you are in receipt of benefits.

Isolation note

What is social isolating? This blog explains...

Social isolating poster

Other Useful Links overview of Coronavirus – info and guidance for the public –

Stay at Home Guidance –

NHS 111 Coronavirus Checker –

NHS 111 –

Silver Talk is a free befriending service which gives people the opportunity to connect for regular social telephone chats




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