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Booking non-urgent Hospital transport

We are changing the way some patients book their non-urgent transport to medical appointments to ensure that all patients access this service in the same way.

From Friday 1st July 2022 we are asking all patients to call the Travel Response Centre directly.

  • You will not be able to book non-urgent transport via your GP practice after this date


By calling the Travel Response Centre directly it is anticipated that patients will find booking their non-urgent transport quicker and more streamlined.


What this means for you?

You will need to call the Travel Response Centre on 03000 269 999 between the hours of 09:00 – 16:30 to book your non-urgent transport directly once you receive your appointment letter. Please have your NHS number to hand when you call. This can be found on your appointment letter.

The Travel Response Centre is operated by our partners at Durham County Council and bookings can be made up to 4 weeks in advance of your appointment, and up until 10 am two days prior to your appointment.

You will be asked some eligibility questions by the person answering your call at the Travel Response Centre, such as

  • Whether you have a pre-booked appointment at a hospital or clinic
  • If you are a patient who is attending Radiotherapy, Chemotherapy, or Renal Dialysis
  • If your treatment prevents you from making your own way home safely
  • If you are able/unable to use your own transport to attend hospital or clinic



Should you have any queries about this new process, please do not hesitate to contact us on 07920 467 422 or email

We are available between the hours of 9.00am – 5.00pm Monday - Friday 

If a medical professional decides you don’t need antibiotics because it’s likely to be a virus there are lots of ways you can treat your symptoms at home.
For symptoms, treatment or advice you can use to find out more
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First Contact Physio
Did you know you can now book an appointment with a first contact practitioner (FCP) via one of our Receptionists?
An FCP is an experienced physiotherapist who is able to assess you, diagnose you and recommend appropriate treatment for any new joint or muscle problems. An FCP may prescribe an exercise programme, refer you for further investigations, advise you on pain medication, or refer you onwards for further management.
Please see video below for more information. 

Catch up flu clinics for school children!
For up to date information on the dates and times of sessions please see the school immunisation team's facebook here:

painkillers dont exist
We are open and here to help!
In the week ending 8th October, we held:
683 face to face appointments,
905 telephone appointments,
28 home visits & we received 437 E-Consults.
We recorded 37 Did Not Attends
(please leave a message on our cancellation line 01207 593580 if you are unable to attend an appointment as we will be able to offer your slot to somebody else in need)
Thank you for helping us to help you 🌈

Suspected Coronavirus (COVID-19)?
Please click here  to access important information from NHS England to keep you safe at home 🏠


Covid Vaccine status (/passport)

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Please help us to help you.
Your covid vaccine status (after 2 doses) will be automatically viewable on the NHS app from 17th May. Alternatively paper copies can be requested by calling 119. Please don't contact the surgery for this.
The NHS app has the option to request your full health record. You DO NOT need to request this to view your vaccination status. When you request access to your full record a GP then needs to read all your medical notes in detail to check for any third party data or sensitive information. It takes around 30 minutes to read an average patient's notes, those who have had a lot of medical care or complex issues will take much longer. If everyone requested full access it would take one GP over 4.5 years full time just reviewing all our patient notes!
Requesting full access will divert your GPs from providing care for you - when demand is the highest it has ever been.

The surgery sends out text reminders for your appointments:

Please do not reply to our NHSnoreply text messages as the inbox is not manned.

Annual Review (Long Term condition) Appointments

If you are waiting for an annual review, please be assured we will be in touch.

Any patient with a chronic illness who would normally attend the surgery for an annual review appointment please be aware that these appointments are now phone consultations. Your nurse will contact you on the date and time that would have been allocated for your appointment. Please do not attend the surgery.

When calling the surgery for results and hospital transport please ensure you are calling between

1pm-4pm Monday to Friday

The surgery will be closed for staff training every third Thursday of the month

We open again at 8.30am the following morning.

If you require non-urgent medical attention while we are closed please call 111. For all medical emergencies please call 999. 

Important Surgery Notice

The surgery phone lines will be closed from 12.00-12.30 daily.

Our main reception desk will remain open from

08.30am- 5.30pm every day and will not close

A dedicated number will be available during the time our lines are closed in case of emergency

For all medical emergencies, call 999

For medical help outside of our working hours, call 111 or visit 111 online



Armed Forces veteran friendly accredited GP practice 

Consett Medical Centre is now an Armed Forces veteran friendly accredited GP Practice: If you are a veteran, please let our reception team know so that we are able to add your name to our Veteran Register, this will enable us to ensure we keep you informed of help available and support you and your family through the Healthcare system.

Click here for more information and resources available.


Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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