Online services

We offer patients are range of ways to interact with us and their data online.

GP online services (SystmOne Online)

This is a quick, easy, and secure way using a web browser to do a number of things. It is the platform provided by the clinical system we use called SystmOne.

Existing users

Before using GP online services you need to register first. If you have already registered you can login now.

Login to GP online services now

New users

GP online services allow you to:

  • order repeat prescriptions
  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

Non-urgent advice: How to register for online services

1. Visit the practice in person

You can register by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification.

2. Register with a letterĀ 

Once you have the registration letter you can then enter the details from the letter to log in online.

NHS App

The NHS App can only be used as an app on smartphones and tablets. It provides the same functions as the GP online services (SystmOne Online) as described above.

To register you do not need to visit the practice first, but instead will need to show some ID using your camera when registering.

Once you have registered you will have basic account access which has limited functions but you will need to request full account access by visiting the surgery.

eConsult

Our eConsult service is available 24/7 to request non-urgent help from the practice. These can be use for medical concerns, administrative help, and condition/medication reviews. We review your eConsult and will then respond within 48 hours with either:

  • advice or treatment immediately where we can (often by SMS)
  • arrange an appointment – the clinician will have made a judgement about if your issue requires a soon or routine appointment
  • we may contact you if we require further information.

Non-urgent advice: eConsult operating capacity

Due to significant demand we now cap the number of eConsults we can receive each day at 80. This is the limit that our clinicians feel can be safely dealt with each day. Once this cap is reached the eConsult website will advise that it is closed for the rest of the day. It will then reopen the following day.

You can continue to contact us by telephone if required. We advise you visit 111 Online outside of working hours for urgent medical advice.

Updating your details

Let us know if your contact details have changed

Help us to keep your clinical record up to date [link coming soon]

Give us your feedback

Take our patient survey [link coming soon]

Staying informed

Sign up for our practice newsletter [link coming soon]