How we can help

This page can help you to get help for a medical problem. We have quick help links for common conditions, suggestions for getting help for more general issues, and we explain how our appointments system works.

We use care navigation to ensure that patients receive the right care, from the right person, at the right time. This means that we need to know a little about what is concerning you so we can get you the right help.

Non-urgent advice: Have you considered self-help first?

Many minor illnesses will improve on their own or with advice you can follow at home. Take a look at NHS self-help advice, a symptom checker, or speak to your local pharmacist.

Quick help for common conditions

Appointments and general medical help

If you have an ongoing, complex, or medical problem not covered by one of the common areas above we can help but will need a few more details first.

Administrative help

About our appointment system

We offer online (eConsult, SMS, and video), telephone, and face to face appointments, with same day and pre-bookable advance appointments available for GPs and nurses.

For all appointments once we receive your request our team will review your query and arrange the most appropriate type of appointment to ensure you get the right care with the right person in the right timeframe. This may mean you are booked a telephone call, directly into a face to face appointment, or asked to provide some further information to assist us eg to sent us a photograph.

Online first

We ask you to contact us online if you have internet access as this leaves the phone lines free. Our online service is called eConsult and we will contact you by 6pm the next working day (though often the same day) with a response. You might be asked to come in for a face to face appointment, to have an urgent call within the next week, or for a routine call within the next few weeks. Many queries can be dealt with entirely online which many patients find very helpful.

Routine problems

We have a proportion of routine appointments available to book in advance, new routine appointments are released each day. These are balanced with the demand for urgent same day appointments. There may be times when there are no routine appointments available, in which case you may be asked to contact us on another day.

Urgent problems

We have a number of telephone appointments that are released at 8.30am each day as well as some same day nurse and health care assistant appointments.

Making appointments

Appointments may be made online, by telephone or in person. Please make one appointment for each member of the family who needs to be seen. We try to keep to time but please be patient if someone before you takes longer than planned. Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment.

We can usually offer an appointment within 24 hours, but not necessarily with a particular doctor although every reasonable effort will be made to satisfy preferences. Patients have a right to see a practitioner of their choice but may have to wait for this appointment. If there are no appointments available and you think your ailment cannot wait until the next routine appointment, your details will be taken by the receptionist who will take your number and ask a clinician to contact you. Make sure you stay by the telephone!