We provide comprehensive NHS primary care services to help you manage your health and well-being.
We are a large, friendly general practice. We aim to provide a caring and efficient service. We are also committed to preventative medicine in partnership with you.
Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:
- Putting our patients at the centre of what we do
- Having a highly qualified and trained multi-professional integrated primary healthcare team
- Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit
We work very closely with our allied Community Nursing, Health Visiting and Specialist Teams to ensure your care is co-ordinated to the highest of standards. We welcome any comments or suggestions you may have.
We offer several ways to contact us including online (eConsult), by phone, and in person. We may also contact you by SMS.
About our appointment system
We offer face to face, telephone and online appointments (eConsult, SMS, and video), with same day and pre-bookable advance appointments available for GPs and nurses.
For all appointments, once we receive your request, our GP administration team will review your query and arrange the most appropriate type of appointment to ensure you get the right care with the right person in the right timeframe. This may mean you are booked a telephone call, directly into a face to face appointment, or asked to provide some further information to assist us eg. to send us a photograph.
Prebookable appointments
We have a proportion of routine GP appointments available for patients to book into, these are released a few weeks in advance. In addition appointments with our nurses and health care assistants are all available to book in advance.
Urgent problems
We have a proportion of face to face and telephone appointments available that are released at 8.30am each day, for same day problems, with our GPs and Nurses.
How to book appointments
Appointments may be made by telephone or in person. Please make one appointment for each patient who needs to be seen. We try to keep to time but please be patient if someone before you takes longer than planned. Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment.
Continuity with your clinician
We encourage you to book appointments with the same clinician you have seen before. This means the clinician will have a better understanding of the issues you have had previously and recently. We realise that there can be a wait to see your usual clinician, so please mention if you would prefer to see any clinician who may be available sooner when booking your appointment.