Everyone at the practice is committed to providing the best possible care we can for our patients. This involves the whole team: doctors, nurses, pharmacists, receptionist and, behind the scenes, administrative staff and practice management.

As part of the NHS we work within a system called Clinical Governance to help us keep improving our services to patients. The system is based on five principles, and this is how we apply them in our surgery:

  1. Patients and Carers

We like to work in partnership with our patients and carers to provide the most appropriate care and treatment for each individual in our care. This means listening to your concerns, answering your questions and providing information on illnesses and treatments so that you can be fully involved in decisions about your care and treatment.

Our Patient Participation Group helps us to improve and develop our services in ways which are best for our patients. We also have patient surveys to find out how well you think we are doing.

  1. Clinical Effectiveness

We carry out audits of our clinical work to make sure we are following up-to-date guidelines and best practice from elsewhere in the NHS.

The National Institute for Clinical Excellence (NICE) regularly brings out guidance and National Service Frameworks and we review our practice in light of these.

  1. Risk Management

Having good systems for routine procedures helps us to avoid mistakes. For example, our pharmacists conduct regular audits to highlight medication issues.

We have procedures for reporting mistakes and ‘near misses’ so that we can learn from these and prevent them happening again. These are discussed in ‘significant event’ meetings and with staff at training sessions so that everyone is aware of risks and how to avoid them.

  1. Use of Information

We use a clinical information system to help us maintain accurate records for all our patients called SystmOne. With laptops and apps this means that clinicians on a home visit has up-to-date information on test results, reports from the hospital and medication literally at their fingertips.

Doctors and other clinical staff use trusted resources on our Intranet and the Internet to check the latest information about conditions and treatments.

  1. Education and Training

The practice is committed to ensuring that all staff have the right training for their job.

Doctors, nurses, and other clinicians have Continuing Professional Development to maintain and develop their clinical and other skills.

Every month the practice closes for an afternoon to run a training programme for staff on site. Staff members also attend courses run by the NHS.